Privacy Policy

We collect and process the following data from you:

User-Provided Information
This refers to information you provide to us by completing forms on our website or when downloading or registering the App. Registration is optional, but please note that certain features of the App and/or Website may be unavailable unless you register.
When you register, use the App and/or Website, subscribe to any services, report issues, or communicate with us via email, the information you provide may include (a) your name, email address, telephone number, nationality, date of birth, username, password, and other registration details; (b) transaction-related information, such as purchases, responses to offers, or downloads and usage of our applications; (c) information provided when seeking assistance from us; and (d) data entered into our system, such as health and medical history, current information, fitness goals, and current fitness tracker details.

Automatically Collected Information
Additionally, during your visits to our Website or the App, we may automatically collect certain information, including but not limited to technical details such as the type of mobile device you use, the unique device ID of your mobile device, the IP address of your mobile device and/or computer, operating system and platform, browser type, time zone settings, browser plug-in types, geographical information transmitted by your mobile device, and data about your App usage patterns.

Your personal data is collected when you access the platform using your computer, mobile phone, or other devices. When you sign up or inquire about becoming a user, your personal data is provided to us. This may include information from surveys, promotions, competitions, or prize draws. We may receive your personal data from third-party service providers, agencies, or publicly available sources, including credit reference and fraud prevention agencies.

We collect your personal data to ensure you can benefit from the App and service. Subject to this Privacy Policy, we may use your personal data for the following purposes:

Fulfilling our obligations and providing agreed-upon services.
Processing payments.
Operating our business.
Managing property and event visits.
Communicating and interacting with users.
Managing loyalty scheme memberships.
Providing, maintaining, protecting, and improving services, and developing new services.
Using the provided name for the profile across all services requiring an account.
Updating user names to ensure consistency across services.
Using the user’s email address to inform them about services, upcoming changes, or improvements.
Utilizing information collected from cookies and other technologies to enhance user experience and overall service quality.
Managing and administering user accounts.
Sending service, or promotional communications and relevant marketing materials about our services and the App, including through our social media pages (e.g., Facebook, Instagram, Snapchat, Twitter, and YouTube).
Notifying users about changes to our services and changes made in our app.
Conducting quality assurance and training.
Improving our services, including site customization.
Verifying identity or location and performing security checks related to purchases.
Promoting and marketing our services through our social media pages (e.g., Facebook, Instagram, Snapchat, Twitter, YouTube, Twitch, Mixer).
Internal record-keeping.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’

https://personaltrainersdubai.com/ will not pass any debit/credit card details to third parties

Any other purposes disclosed to you at the time of collecting your personal data or reasonably contemplated by this Privacy Policy.

We utilize the information we hold about you in the following ways (non-exhaustive list):

To fulfill our obligations and provide you with the requested information and services.
To inform you about similar goods and services that may interest you.
To personalize and enhance your online experience.
To provide you with information about goods or services from selected third parties that may interest you.
To notify you of service changes, news, special offers, promotions, surveys, and events.
To present the App’s content in the most effective manner for you and your device.
To support the services offered on the Website or App.
To conduct customer research and contact you for feedback.
To process payments using credit card details.
To mitigate credit risk and detect and prevent errors, fraud, and criminal activities.
To comply with legal obligations, regulatory authorities, and court orders, and enforce our legal rights and remedies.
To maintain the safety and security of the App.
To administer the App and perform internal operations, including troubleshooting, data analysis, testing, research, statistics, surveys, updates, and policy changes.
For any other purposes disclosed to you before or during the collection or use of such data.

You acknowledge that we have the right to share your personal data with:

Third parties involved in managing the business and delivering services, including loyalty schemes, IT and back-office support, fraud detection, customer service support, marketing, payment verification, data storage, research, and analysis.
Banks and payment providers to authorize and complete payments.
If your account is managed by a domain administrator, the domain administrator and resellers providing user support to your organization will have access to your account information (including email and other data). The domain administrator may have the ability to:
View account statistics, such as installed application statistics.
Change the account password.
Suspend or terminate account access.
Access or retain information stored in the account.
Receive account information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Restrict the ability to delete or edit information or privacy settings.
We also share your personal data with third-party advertising and social media platforms to deliver more personalized advertising, including the promotion of services based on user preferences.
We do not rent, trade, or sell your personal information. Recipients of your personal data may be located outside of the United Arab Emirates. By using the App, you agree that we may transfer your personal data outside of the United Arab Emirates, as long as it is handled in accordance with this Privacy Policy and applicable laws.

If you are a resident of the European Union, you are protected by and have additional rights under the European Union’s General Data Protection Regulation 2016/679, also known as GDPR.

This Privacy Policy applies to the App you are currently using. By using the App, you irrevocably and unconditionally agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Please read this Privacy Policy together with our Terms and Conditions available at www.personaltrainersdubai.com/ae/terms-conditions.

You consent to us posting and using any photographs, content, and/or personal data you upload on the App or have provided consent to publish on the App, blog, in our marketing material, or social media channels. We may use this information to provide information about our services, market our services, or for our functions and/or activities. If you do not wish to receive direct marketing communications, please contact us.

To the extent required by law, you may review, edit, correct, or delete any personal data you submit to us. Upon request, we will provide you with:

Personal data about you that is in our possession or under our control.
Information about how the personal data referred to in the paragraph above (Disclosure of your personal data) has been or may have been used or disclosed by us during the year prior to the request. If you are protected under EU law (including all residents in the EU), you may have further rights.

We reserve the right not to provide you with your personal data or other related information if providing it could reasonably be expected to:

Threaten the safety or physical or mental health of another individual.
Cause immediate or severe harm to your safety, physical or mental health.
Reveal personal data about another individual.
Disclose the identity of an individual who has provided personal data about another individual without their consent.
Contradict the national interest.

If you wish to access the personal information we hold about you, please contact us at [info@personaltrainersdubai.com] as described above, and we will respond to your request within a reasonable timeframe. If we deny your access request, we will provide you with the reason for our decision.
While we do not charge a fee for accessing your personal data, we may charge a  reasonable fee (which will be communicated to you when you make a request) for the time and cost involved in the following circumstances:
If an extended amount of time is required to gather and prepare the requested material for you.
If you request photocopies of your files.

We take reasonable steps to ensure the accuracy, completeness, and currency of the personal data we hold about you. However, we rely on you to inform us of any changes to your personal data. By accepting this Privacy Policy, you agree to promptly provide us with any corrections or updates to your personal data.

We will make reasonable efforts to stop retaining documents containing personal data or remove the means by which the personal data can be linked to specific individuals when it is no longer necessary for the purpose for which the data was collected, or when retention is no longer required for legal or business purposes.

We are committed to safeguarding the confidentiality of your information. We employ physical, electronic, and procedural safeguards to protect the information we process and maintain.
However, please note that no security system can guarantee absolute protection against all potential security breaches. PTD Fitness and Yin Young do not warrant or guarantee that your personal data will always remain private or secure. PTD Fitness and Yin Young disclaim any responsibility or liability arising from the loss or unauthorized use, access, or disclosure of any personal data held by us.
Third-party access to your personal data is controlled by:
Limiting employee access to personal data on a need-to-know basis.
Regular review of information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access.
Restricting access to personal data to employees, contractors, and agents who require access to process the data for the company. These individuals are subject to strict confidentiality obligations through contractual agreements and may face disciplinary action or termination for failing to meet these obligations.

The PTD Fitness and Yin Young website and/or app may utilize cookie technology to distinguish you from other users. Cookies are small text files placed on your computer or device to identify the user and collect information. This helps us deliver a seamless browsing experience and improve our services. These cookies do not retrieve data from your hard drive, email, or other identifiable information.
Our website and/or app uses Google Analytics software, which uses cookies to track analytics. You can review Google’s privacy policy here: http://www.google.com/privacy.html
If you prefer not to allow cookies to be stored on your computer from our website, you can adjust your browser settings accordingly.
You have the option to accept, reject, or delete cookies. However, please note that certain functions and features may not work as intended if you choose to modify your settings.

You can easily stop the collection of information by uninstalling the PTD Fitness and Yin Young app. You can use the standard uninstall processes available on your mobile device or through the respective application marketplace or network. You can also request to opt out or delete your account by contacting us via email at info@personaltrainersdubai.com.

We will retain the user-provided information for as long as you actively use the PTD Fitness and Yin Young app and/or website and for a reasonable period thereafter. If you wish to delete the userprovided information you have submitted via the app and/or website, please contact us at info@personaltrainersdubai.com, and we will respond promptly. Please note that certain user-provided information may be required for the proper functioning of the website and/or app. If you need to correct or update your personal data, you can do so at any time by accessing your account settings through the website and/or app.

PTD Fitness and Yin Young do not knowingly solicit data from or market to children under the age of 18 using the application. If you are under 18, please refrain from using the PTD Fitness and Yin Young website or app or providing any personal data. If a parent or
guardian becomes aware that their child has provided us with information without their consent, they should contact us at info@personaltrainersdubai.com. We will promptly delete such information from our records.

Our website may contain links to the websites of our partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their policies. Before submitting any personal data to these websites, please review their respective privacy policies.

This Privacy Policy may be updated periodically for any reason. We will notify you of any changes by posting the updated Privacy Policy here and through email or text message. We recommend checking this Privacy Policy regularly to stay informed of any changes, as your continued use of the website and app signifies your acceptance of the revised policy.

This Privacy Policy is governed by and interpreted in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. Both parties agree that the courts of DIFC shall have exclusive jurisdiction over any disputes arising from this Privacy Policy.

If you have any questions about privacy while using the PTD Fitness and Yin Young app or have inquiries about our practices, please contact us via:
Phone: +971 56 660 2777
Email: info@personaltrainersdubai.com